PLACEHOLDER
All SEKA products have undergone strict quality control procedures from SEKA and ourselves before arriving at your hands. Unfortunately, a warranty claim may be necessary.
Warranty period
· Frames: Limited lifetime warranty
· Rigid forks: 5 years
· Other carbon components: 2 years
· Shimano or Sram components: 2 years (excluding expendable parts)
· Other accessories: 2 years
Please read the warranty information in the following document below before contacting us so we have all information necessary to make the warranty process as smooth as possible.
Click this sentence to view the complete warranty informational folder from SEKA Bikes
https://seka.florianbikes.nl/wp-content/uploads/2023/09/SEKA-Bikes-Warranty-Information.pdf
Please understand that we only handle warranty claims for products purchased from us directly. Please contact SEKA directly if your local retailer cannot fulfill their obligations.
Incident Protection Program
If your SEKA products are unfortunately out of warranty, then SEKA has a special offer for when you decide to stay with SEKA. Damaged SEKA products not covered by warranty may be purchased at a discounted price. The discount is based on your years of ownership.
· Less than two years equals a 25% discount
· Between two and three years equals a 15% discount
· Any time longer than three years equals a 10% discount
Only the original owner is eligible for the Incident Protection Program. Please provide a copy of the invoice, or other certificate of purchase. SEKA reserves the right of final decision.